All deposits are nonrefundable and will be deducted from the purchase price of the animal. You must choose the appropriate deposit amount based on the animal you wish you to reserve or waitlist for. Waiting list deposits expire 12 months after payment date. The exception to this rule is if we failed to produce an animal to offer you.

Remaining balance is due upon pet pickup or 7 days prior to scheduled transport departure, as long as pickup/transport day is within 7 days of the ready date. For delayed pickups/transports, payment is due by the listed ready date. You must check your local laws regarding exotic animal ownership. If we find out that the animal you reserved is not legal in your area, we will cancel the sale and you will forfeit your deposit!

Your adoption application for the animal requested must be submitted and approved before the reservation is confirmed. Declined applications, or failure to submit the appropriate application within 1 hour will result in refusal of the sale and your deposit refunded.

Only Texas residents may adopt our endangered species (lemurs, cotton-top tamarins, Grevy’s zebras, etc.).